Terms & Conditions
Welcome to Organic Austria. This website is operated by us, and throughout the site, terms like "we," "us," and "our" refer to Organic Austria. By using this website and its services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before accessing or using this website. If you disagree with any of the terms, please refrain from using the site.
Lifetime Money-Back Guarantee
At Organic Austria, we believe in the quality of our products and offer a lifetime money-back guarantee. There is no expiration for refund requests, and we suggest that our customers give the product time to work—typically, visible results appear between one to six months. Even if you’ve used all or most of the product, you remain eligible for a refund.
If you’re not completely satisfied with our products, whether used or unused, simply send them back to our postal address:
Organic Austria
Vereinsgasse 12, 1020 Wien
We will issue a full refund to your payment method within 5-10 business days. We do not charge restocking or administrative fees, and there are no hidden deductions.
Order Processing & Packaging
All orders are processed within 1-2 business days (Monday to Friday). Once your order is processed and shipped, you will receive an email notification. Processing time is separate from shipping time, as mentioned in the shipping section of the site.
For your privacy, we ensure that all orders are packed discreetly in plain bubble envelopes with no product-specific details on the shipping label. It will simply state "Body Lotion" in the contents description.
Shipping, Tracking & Delivery
We partner with reliable shipping services to offer timely and cost-effective delivery to over 180 countries. While we strive to provide the best possible shipping experience, please be aware that Standard [FREE] Shipping may experience occasional delays due to international conditions. You will receive a tracking number once your order is shipped, and we encourage you to monitor your parcel’s progress. If you experience any delivery delays beyond the expected timeframe, please reach out to us.
Lost or Damaged Goods
We want you to be satisfied with your purchase, so if your order arrives damaged or if your parcel is lost in transit, we’ll ship a replacement free of charge. Please email us pictures of the damaged goods, and we will arrange for a prompt replacement.
Customs, Duties & Taxes
All orders are subject to customs clearance, and we provide all necessary documents for smooth processing. Some countries may require customs duties or taxes to be paid by the customer. These fees will be refunded once proof of payment is submitted within 30 days.
Order Cancellations
You can cancel your order within 12 hours of placing it by contacting us at organicaustria@gmail.com. If your order hasn't been shipped yet, we will issue a refund to your payment method immediately.
Customer Satisfaction & Resolution
Your satisfaction is our priority. If you have any concerns or feedback regarding our products or services, please contact our customer support team at organicaustria@gmail.com. We are committed to resolving any issues as swiftly as possible.
Disclaimer
The information provided on our website is for educational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult a doctor or dermatologist with any health concerns. Organic Austria is not responsible for any misuse of the information provided.
Warranty Disclaimer
This site and its materials are provided "as is" without any warranties of any kind, express or implied. We do not guarantee that the website will be uninterrupted or error-free, and we are not responsible for any issues related to its performance.
Limitation of Liability
Organic Austria shall not be liable for any indirect, special, or consequential damages arising from the use or inability to use the website or its services, including products purchased through it.
Indemnification
By using this website, you agree to indemnify and hold harmless Organic Austria, including its officers, employees, and partners, from any claims, losses, damages, or costs, including legal fees, arising from any violation of these terms or misuse of the website.
Third-Party Links
Our website may contain links to third-party websites. While we strive to ensure they are reputable, we do not control the content or privacy practices of these external sites. Use them at your own risk.
Personal Information
Your submission of personal information is governed by our Privacy Policy. Please visit [Privacy Policy] to review how we collect, use, and protect your data.
Contact Us
If you have any questions about these Terms and Conditions, feel free to reach out to us at organicaustria@gmail.com.